NewAI triage for WhatsApp, Instagram & Messenger

Every customer chat,
answered in seconds

DashDesk unifies WhatsApp, Instagram Direct and Facebook Messenger into one lightning-fast inbox. AI triages every message, drafts the reply, and hands your team a two-line summary the moment a human is needed.

Start free — no card See a 2-minute tour

Built for the teams that live in their inbox

Local retail D2C brands Agencies Restaurants Clinics

Inbox · 12 open

Amina K.2

Do you deliver to Maadi today?

Sales

Youssef M.1

Order #4821 arrived damaged

Complaint

Nadia S.

What time do you close?

General

Omar T.

Is the blue one back in stock?

Sales

Amina K.

WhatsApp · +20 10 •••• 4471

Sara is viewing

AI summary

Customer is asking about same-day delivery to Maadi for two items in her cart.
Confirm the 6pm cut-off and the 40 EGP delivery fee.

Do you deliver to Maadi today?

Yes! Orders before 6pm arrive the same day. Delivery to Maadi is 40 EGP.

Whisper · internal
She ordered twice last month — offer the returning-customer discount.

Type a reply, or / for commands…

Amina K.

Customer since Mar 2025

Conversations: 7
Avg. response: 1m 12s
Lifetime value: EGP 4,180

The real inbox: conversation list, live thread, AI summary and customer context in one view.

Product

Everything a small team needs. Nothing it doesn't.

Zendesk was built for 500-seat contact centres. DashDesk is built for the five people who actually answer your customers.

Unified inbox

WhatsApp, Instagram Direct and Facebook Messenger land in one split-screen thread view. No tab juggling, no missed DMs.

AI triage on arrival

Every message is classified as Sales, Complaint or General, auto-tagged, and scored for confidence before an agent sees it.

Two-line handover summary

When the AI hands over, the agent gets what the customer wants and what to do next — not a wall of transcript.

Collision detection

See who else is viewing or typing in a chat, live. Two agents never send the same answer twice.

Whisper notes & slash commands

Leave internal notes the customer can never see, and pull live order data with /order right from the composer.

Shift-based routing

Conversations go to the least-loaded agent who is actually on shift. Outside hours, the AI holds the line.

Channels

Where your customers already are

Connect an account once. Inbound webhooks land in DashDesk within milliseconds, and replies go back out through the official APIs.

WhatsApp Business

Meta Cloud API. Text, media, delivery receipts and read status, all mapped into the thread.

Instagram Direct

Messenger Platform DMs, story replies and mentions from your business account.

Facebook Messenger

Page messages, button taps and delivery receipts, with customer names resolved automatically.

Web chat

Drop-in widget for your site, sharing the same inbox, routing and AI settings.

AI engine

The AI answers what it should, and stops when it shouldn't

You decide which intents it may handle, how confident it has to be, and how many turns it gets before a human takes over. Every guardrail is a switch, not a support ticket.

Auto-reply guardrails

Intent allow-list
Let it answer General questions but never a Complaint.
Confidence threshold
Below your bar, it escalates instead of guessing.
Negative sentiment handoff
An unhappy customer always reaches a person.
Max AI turns
After N replies it stops and hands over, no matter what.

What triage produces

{
  "intent": "sales",
  "confidence": 0.91,
  "sentiment": "positive",
  "tags": ["delivery", "same-day"],
  "requires_human": false,
  "suggested_reply": "Yes — orders before 6pm
    arrive the same day. Delivery to Maadi
    is 40 EGP."
}

Runs on Groq or OpenAI. Swap providers with one environment variable — no code change.

Roles

Three roles, three different apps

Everyone signs into the same workspace and sees the tools their job needs — enforced in the database, not just hidden in the UI.

Admin

Business owner

Subscription & billing
Channel integrations
AI toggles and guardrails
Custom domain

Team Leader

Shift supervisor

Live view dashboard
Conversation routing
Performance metrics
Team monitoring

Agent

Front line

Fast chat interface
Customer profiles
Whisper notes
Slash commands

Pricing

Priced for a shop, not a call centre

Every plan includes AI triage. Start free, upgrade when your volume does.

Free

Try the whole product

$0/mo

1 channel
2 seats
AI triage & tagging
200 conversations / month

Start free

Starter

For a small shop

$29/mo

2 channels
5 seats
AI auto-reply
Whisper notes
Slash commands

Start free trial

Growth

For a real team

$79/mo

All channels
15 seats
Shift routing
Team analytics
Custom domain